Refund Policy

Introduction

At MYNEQUE PTY LTD, we are committed to providing robust cybersecurity solutions to safeguard your business in the digital landscape. Our mission is to offer comprehensive services that empower your company to navigate cyberspace securely. This refund policy outlines the circumstances under which refunds are possible and establishes a clear understanding of our commitment to client satisfaction.

Why Refund is Impossible

MYNEQUE PTY LTD operates in digital services, where the provisioning and implementation of cybersecurity solutions involve immediate and ongoing efforts. Given the nature of our services, we adhere to a no-refund policy in the following cases:

Digital Service Deployment

Once our cybersecurity services are deployed or initiated for your business, the nature of digital solutions prevents us from retracting or reversing these actions effectively. 

Continuous Monitoring and Protection

Our commitment to continuous monitoring and protection means that resources and efforts are invested in real time to secure your cyberspace. As a result, refunds cannot be processed for the services actively rendered.

In What Cases the Refund is Possible

Refunds will only be considered under the following circumstances: 

  • Payment Mistake: Integral Safe will issue a refund for the overpaid sum if a payment exceeds the specified invoice amount. Actions: Customers must notify our support team at info@integral-safe.com within 7 business days of the overpayment. Upon verification, a refund will be processed promptly.
  • Technical Bugs: If technical bugs lead to duplicate payments, Integral Safe will initiate a refund for the additional payment. Actions: Customers must report the technical glitch to our customer support team at info@integral-safe.com within 7 business days. After thorough verification, the additional payment will be promptly refunded.

Refund Terms

Refund requests must be submitted within 7 business days from the respective payment date.
Refunds are processed in the original form of payment.

Contact Us

For any refund-related inquiries or to report payment mistakes and technical bugs, feel free to get in touch with us anytime:

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